Privacy Policy

Privacy Policy

This Privacy Policy applies to the website www.europalocks.com and all applications operated by Welmade Locking Systems Pvt. Ltd. (“Company”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting your personal information. By accessing or using our website or mobile application (“Services”), you agree to the terms of this Privacy Policy.

Information we collect

We may collect the following categories of information:

a) Personal Information

• Name, email address, mobile number
• Address (street, city, state, country, PIN code)
• Government-issued ID (for verification)
• Photos shared by users
• Spare key requirements or service-related inputs

b) Demographic Information

• Age, gender, education, nationality

c) Device & Technical Information

• IP address
• Device ID, model, manufacturer
• Operating system and version
• Network information and service provider
• App usage behavior and interactions

d) Location Information (Precise & Background)

We collect precise location data (GPS coordinates) and approximate location data from your device.

This includes:

• Real-time location during app usage
• Background location even when the app is closed or not in use

This data is used strictly for:

• Tracking field visits and attendance
• Monitoring QR code scan locations
• Ensuring service accuracy and operational transparency

e) Automatically Collected Information

• Browser type, language, referring URLs
• Access times, pages viewed, and usage patterns

f) Notifications

• We may send push notifications related to services and updates (you can disable via device settings)

2. How We Use Your Information

We use your information to:

• Provide and manage our services
• Track attendance and field activities
• Improve app performance and user experience
• Communicate with users regarding services or opportunities
• Ensure security, prevent fraud, and comply with legal obligations
• Conduct internal analytics and reporting

We collect and process data only after obtaining user consent via app permissions and acceptance of this Privacy Policy.

The app requests the following permissions:

• Location (Foreground & Background) – for field tracking
• Camera – for QR code scanning

3. Location Data Usage

We collect and process location data to:

• We track the user data to monitor the QR Code Scanning & to check field visit.

Location data may be collected even when the app is running in the background.

4. Third-Party Sharing

We may share your data with trusted third parties, including:

• Google Maps Platform APIs (for location services)
• Firebase / Analytics tools (for performance tracking)
• CRM systems, IT service providers, and communication platforms
• Legal authorities or government agencies when required

These third parties are obligated to use your data only as per our instructions.

5. Data Retention

We retain your data for specific durations as outlined below::

• Account & Personal Data: Retained for the duration of your account and up to 5 years after account deactivation.
• Location Data: Retained for up to 12 months from the date of collection
• Analytics & Logs: Retained for up to 24 months

We may retain data longer if required for:

• Legal obligations
• Regulatory compliance
• Dispute resolution

After the retention period, data is securely deleted or anonymized.

6. Data Deletion & User Rights

Users have the right to request deletion of their personal data.

You can request data deletion by:

Emailing us at [email protected]

Upon receiving a request:

• We will acknowledge within 3 working days
• Data will be deleted within 15 working days, subject to legal obligations

Deletion includes:

• Personal information
• Location data
• Usage data linked to your account

Some data may be retained if required for:

• Legal compliance
• Fraud prevention
• Financial or audit requirements

Once deleted, the data cannot be recovered.

7. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

9. Health Data

We do not collect, store, or process any health-related data such as medical information, fitness data, or biometric health records.

10. Your Choices

You can:

• Disable location tracking via device settings
• Opt out of push notifications
• Contact us for data-related queries

11. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be effective upon posting on this page.

12. Contact Us

If you have any questions or concerns, contact us at: [email protected]